PRIVACY POLICY

1. Information We Collect

We may collect and store the following information:

• Personal Information: Name, email, phone number, address

• Health Information: Relevant details for treatment (e.g., injury history, physical condition)

• Booking Information: Appointment dates, services booked

• Payment Details: (Processed securely via third-party providers — we do not store card details)

• Website Usage Data: Pages visited, time on site, IP address (via cookies)

• We process your personal data on the basis of your consent for marketing communications

• And on the basis of legitimate interest for appointment administration & the delivery of your treatment

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Provide personalised treatment and recommendations

• Send appointment reminders and service updates

• Respond to enquiries or feedback

• Comply with legal or professional obligations

3. Data Sharing

We do not sell or rent your data. We may share your data with:

• Payment processors (e.g., Wix Bookings, Stripe)

• Professional insurers (if required for treatment records)

• Regulators or legal authorities (only when legally required)

4. Data Storage and Security

We take appropriate security measures to protect your information:

• Data is stored securely via Wix’s encrypted platform

• Access is restricted to authorised clinic staff only

• Treatment notes are stored in compliance with UK data protection regulations

• Treatment records are retained for 7 years in line with healthcare guidelines.

• Inquiry and marketing data retained for 2 years

5. Cookies

Our website may use cookies to:

• Improve your browsing experience

• Monitor site performance
  You can disable cookies through your browser settings.

6. Your Rights

Under UK GDPR, you have the right to:

• Request access to your data

• Request correction or deletion of your data

• Withdraw consent at any time

• File a complaint with the ICO if you believe your data is misused

To make a request, please contact us at:
📧 office@asahc.co.uk

7. Contact Us

If you have any questions about this Privacy Policy, please contact:

Ascot Sports & Health Clinic
📧 office@asahc.co.uk
📍 Ascot, Berkshire, UK
🌐 www.asahc.co.uk